Last updated: December 2025

1. Data Controller

This Privacy Policy aims to inform you about Service2P's practices in relation to the collection, use and protection of the personal data of users who interact with its services.

Data Controller: Service2P S.L.
CIF: Y9455670-Q
Address: Carrer Bailen 206, local 2, 08037 Barcelona
Telephone: 933 285 311 / +34 626 63 57 36
Email: info@service2p.com
Website: https://service2p.com

Service2P values ​​the trust of its customers and users and is committed to processing their personal data lawfully, fairly and transparently, in accordance with current data protection regulations, in particular Regulation (EU) 2016/679 (RGPD) and Organic Law 3/2018, of 5 December, on the protection of personal data and the protection of personal data.


2. Purpose of data processing

The personal data provided by the user, whether through website forms, WhatsApp, email, telephone or other means of contact, will be used for the following purposes:

• Respond to queries, requests for information and quotes
• Contact the user for the provision of professional cleaning services
• Manage the commercial relationship and the contracting of services
• Send communications related to the requested services
• Improve the quality of the services offered and the user experience
• Comply with legal, accounting and tax obligations

3. Legal basis for the processing

The processing of personal data is carried out on the following legal bases:

• Consent of the interested party: when the user voluntarily provides your data through the web forms, email or WhatsApp
• Execution of a contract: when the processing is necessary for the provision of the requested cleaning services
• Legitimate interest: to respond to requests for information and budgets
• Legal obligation: to comply with tax, accounting and legal requirements

4. Types of data processed

Service2P may process the following categories of personal data:

• Identifying data: name and surname
• Contact data: email, telephone number (including WhatsApp)
• Location data: postal address necessary for the provision of the service
• Professional data: company name, sector of activity, type of commercial space
• Technical data: IP address, browser type, browsing data, cookies

Special categories of personal data (sensitive data) or data of minors are not requested or processed.


5. Data retention periods

Personal data will be retained for the following periods:

• Unaccepted quote requests: 1 year from the last contact
• Active customers: during the term of the contractual relationship
• Inactive customers: 3 years from the last service provision, for possible claims
• Tax and accounting obligations: 6 years from the end of the service
• Browsing data (cookies): as specified in the Cookies Policy

After these periods, the data will be deleted or anonymized securely.


6. Recipients and communication of data to third parties

Service2P may communicate personal data to the following categories of recipients when necessary for the correct provision of the service:

• Hosting and web service providers: for hosting and operating the website
• Communication services: email providers, WhatsApp Business and messaging services
• Management and advisory services: for compliance with tax and accounting obligations
• Banking entities: for the management of collections and payments
• Public administrations: when there is a legal obligation

All these providers act as processors under contracts that guarantee compliance with data protection regulations. Personal data will not be transferred to unauthorized third parties for commercial purposes without the express consent of the user.


7. International data transfers

Some of the technological providers used may be located outside the European Economic Area (EEA), especially web infrastructure services. In all cases, Service2P guarantees the application of the following security measures:

• Use of standard contractual clauses approved by the European Commission
• Verification that the recipient countries have an adequacy decision
• Implementation of additional guarantees when necessary

8. User rights

The user has the right to:

• Access: obtain confirmation as to whether we are processing your personal data and, where applicable, obtain a copy of it
• Rectification: request the correction of inaccurate or incomplete data
• Deletion: request the deletion of your data when they are no longer necessary or the processing is unlawful
• Limitation: request the restriction of processing in certain circumstances
• Opposition: object to the processing of your data for reasons related to your particular situation
• Portability: receive your data in a structured format and transmit them to another controller
• Withdrawal of consent: withdraw the consent given at any time, without this affecting the lawfulness of the previous treatment

Procedure for exercising rights

To exercise any of these rights, the user can:

1. Send an email to: info@service2p.com
2. Send a postal communication to: Service2P S.L., Carrer Bailen 206, local 2, 08037 Barcelona
3. Include in your request:

• Full name and copy of the DNI or identification document
• Clear description of the right you wish to exercise
• Address for notifications
• Date and signature

Response period: Service2P will respond to your request within a maximum period of 1 month from receipt, which may be extended by an additional 2 months in cases of special complexity, informing you in advance of this extension.


9. Right to lodge a complaint with the supervisory authority

If the user considers that the processing of personal data violates data protection regulations, he or she has the right to lodge a complaint with the competent supervisory authority:

Spanish Data Protection Agency (AEPD)
Address: C/ Jorge Juan, 6, 28001 Madrid
Telephone: 901 100 099 / 912 663 517
Website: https://www.aepd.es
Electronic headquarters: https://sedeagpd.gob.es


10. Data security

Service2P has implemented appropriate technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the data and the risks to which they are exposed.

The measures implemented include:

• Encrypted communication protocols (SSL/TLS)
• Control of data access through secure credentials
• Regular backups
• Training of staff in data protection
• Confidentiality agreements with employees and suppliers

11. Social networks

Service2P may maintain a presence on social networks (Instagram, Facebook, LinkedIn, etc.). The processing of data of users who interact with Service2P profiles on these platforms will be governed by the privacy policies of each social network.

Service2P is only responsible for the data it processes directly within the framework of its own services, and is not responsible for the processing carried out by the social networks themselves.


12. Cookies and similar technologies

Service2P uses cookies and similar technologies on its website to:

• Ensure the correct technical functioning of the site (necessary cookies)
• Analyze the use of the site and improve the user experience (analytical cookies)
• Integrate social network functionalities and display personalized content (third-party cookies)

For detailed information on the types of cookies used, their purpose, duration and how to manage them, consult our Cookie Policy available on the website.


13. Automated decisions and profiling

Service2P does not carry out data processing that involves automated decisions, including profiling, that produce legal effects or significantly affect the user.


14. Policy modifications

Service2P reserves the right to modify this Privacy Policy to adapt it to legislative changes, jurisprudence or the evolution of its services.
Any modification will be duly communicated to users by publication on the website with indication of the update date. It is recommended to periodically review this policy to be informed about how we protect your data.


15. Contact

For any query related to this Privacy Policy or the processing of your personal data, you can contact Service2P:

• Email: info@service2p.com
• Phone: 933 285 311 / +34 626 63 57 36
• WhatsApp: +34 626 63 57 36
• Address: Carrer Bailen 206, local 2, 08037 Barcelona

Service2P S.L. is committed to protecting the privacy and personal data of all its users and clients, guaranteeing compliance with current regulations on data protection at all times.