Cookies Policy
Last updated: December 2025

1. What are cookies?
Cookies are small text files that are stored on the user’s device (computer, tablet or mobile phone) when visiting a website. Cookies allow the website to recognize the user’s device and remember information about their visit, such as language preferences and other settings.
Cookies are essential for the operation of many modern websites and can significantly improve the user experience by making browsing more efficient and personalized.
Service2P uses cookies for the purpose of:

• Ensuring the proper functioning of the website
• Improving the user experience
• Analyzing web traffic and visitor behavior
• Optimizing the services offered
• Carrying out effective advertising campaigns

2. Cookie data controller
Controller: Service2P S.L.
Tax ID (CIF): Y9455670-Q
Address: Calle Bailen 206, local 2, 08037 Barcelona
Phone: 933 285 311 / +34 626 63 57 36
Email: info@service2p.com
Website: https://service2p.com

3. Legal basis and consent
In accordance with Article 22.2 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), as well as Regulation (EU) 2016/679 (GDPR), Service2P requests the user’s prior and informed consent for the installation of non-essential cookies.
When accessing our website, a cookie banner is displayed that allows the user to:

• Accept all cookies
• Reject non-essential cookies
• Configure preferences granularly by categories

The user may modify cookie preferences at any time by accessing the configuration panel through:

• The link available in the website footer
• The direct URL: https://service2p.com/#opencookiebanner
• The floating cookie management icon (if enabled)

Important: Strictly necessary cookies are installed automatically, as they are essential for the basic operation of the website. All other cookies will only be installed after obtaining the user’s explicit consent.

4. Types of cookies according to their purpose
4.1. Necessary or Essential CookiesPurpose:
These cookies are indispensable for the functioning of the website and allow the use of its basic features, such as secure navigation, access to protected areas of the site, and protection against DDoS attacks.
Characteristics:

• Type: Session and persistent cookies
• Owner: Service2P (first-party cookies) and Tilda (website platform provider)
• Consent: Do not require consent as they are strictly necessary

These cookies CANNOT be disabled, as the website would not function properly without them.

4.2. Analytical or Performance CookiesPurpose:
These cookies collect anonymous information about website usage and user behavior for statistical purposes and performance improvement. They allow us to know which pages are most visited, how long users stay on the site, and which links are used most frequently.
Characteristics:

• Type: Persistent cookies
• Owner: Google Analytics (third party) and Tilda Analytics (third party)
• Consent: Require prior consent

They can be disabled without affecting the basic functionality of the website.

4.3. Functionality CookiesPurpose:
These cookies allow certain user preferences to be remembered, such as the selected language (Spanish, Catalan, English) and other personalized settings, in order to improve the browsing experience on future visits.
Characteristics:

• Type: Persistent cookies
• Owner: Service2P and Tilda (first-party and third-party cookies)
• Consent: Require prior consent

They can be disabled, although this may affect the personalization of the experience.

4.4. Advertising and Marketing CookiesPurpose:
These cookies are used to track users across the website in order to display relevant and personalized ads. They also allow measuring the effectiveness of advertising campaigns and creating custom audiences for remarketing.
Characteristics:

• Type: Persistent cookies
• Owner: Facebook / Meta (third party)
• Consent: Require prior consent

They can be disabled without affecting the basic functionality of the website.

5. Specific cookies used on service2p.com
Below is the complete list of cookies that may be used on this website.

5.2. Google Analytics cookies (Third party)Service2P uses Google Analytics 4 (GA4) to analyze web traffic.

More information:
Google Privacy Policy: https://policies.google.com/privacy
Google Cookies Policy: https://policies.google.com/technologies/cookies
Opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

5.3. Facebook Pixel cookies (Meta – Third party)
Service2P uses Facebook Pixel to track conversions, create custom audiences, and optimize advertising campaigns on Facebook and Instagram.
More information:
Facebook Cookies Policy: https://www.facebook.com/policies/cookies/
Ad settings: https://www.facebook.com/ads/preferences/
Meta Privacy Policy: https://www.facebook.com/privacy/explanation

6. Cookies according to origin
6.1. First-party cookies
Set directly by service2p.com or by the Tilda platform hosting the website.
Used first-party cookies:

• tildauid
• cookie_consent
• tildasession

6.2. Third-party cookies
Set by external domains, specifically:

• Google LLC – web analytics
• Meta Platforms Inc. – advertising and remarketing

7. Cookies according to duration
7.1. Session cookies
Stored temporarily and deleted when the browser is closed.
Example:

• tildasession

7.2. Persistent cookies
Remain stored on the user’s device for a defined period.
Examples and durations:

• 1 minute: _gat
• 24 hours: _gid
• 7 days: tildauid
• 90 days: _fbp, fr, _fbc
• 1 year: cookie_consent
• 2 years: _ga, ga<container-id>

8. International data transfers
Some cookie providers (Google and Meta/Facebook) may transfer personal data outside the European Economic Area, particularly to the United States.
Applied safeguards:
Google LLC

• Adheres to the EU–US Data Privacy Framework
• Applies Standard Contractual Clauses
• Information: https://privacy.google.com/businesses/compliance/

Meta Platforms Inc.

• Adheres to the EU–US Data Privacy Framework
• Applies Standard Contractual Clauses
• Information: https://www.facebook.com/privacy/policy/

Service2P does not control these transfers but selects only providers that comply with GDPR safeguards.

9. How to manage and delete cookies

9.1. Website cookie configuration panel
Access via:

• Footer link: “Configure Cookies”
• Direct link: https://service2p.com/#opencookiebanner

Select categories:

• Necessary cookies (always active)
• Analytical cookies
• Functionality cookies
• Advertising cookies

Click “Save preferences” or “Accept selection”.

9.2. Browser settings
Instructions for popular browsers:
Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/kb/enable-and-disable-cookies
Safari (macOS): https://support.apple.com/guide/safari
Safari (iOS): https://support.apple.com/HT201265
Edge: https://support.microsoft.com/microsoft-edge
Opera: https://help.opera.com

9.3. Third-party tools
Disable Google Analytics: https://tools.google.com/dlpage/gaoptout
Manage Facebook ads: https://www.facebook.com/ads/preferences/
Google Ad Center: https://myadcenter.google.com/

9.4. Private browsing mode
All browsers offer private/incognito mode where cookies are deleted after the session ends.

10. Data updates via cookies
Service2P does not use cookies to directly identify users. Analytical and advertising cookies use random identifiers and aggregated data. Data voluntarily provided through forms may be linked to cookie data to improve service quality.
For more information, see the Privacy Policy.

11. Social media cookies
The website may include social media plugins that install third-party cookies.
Service2P has no control over these cookies. See each platform’s privacy policy.

12. Right to lodge a complaint
Users may lodge a complaint with:
Spanish Data Protection Agency (AEPD)
Website: https://www.aepd.es

13. Policy updates
Service2P reserves the right to modify this Cookies Policy. Updates will be communicated via the website and cookie banner.
Last updated: December 2025

14. More information and contact
Email: info@service2p.com
Phone / WhatsApp: +34 626 63 57 36
Address: Calle Bailen 206, local 2, 08037 Barcelona

Service2P S.L. commits to responsible and transparent cookie use.